Whenever a significant technological breakthrough occurs in society, many different industries often benefit from it, and the advancement can quickly be adopted. The restaurant industry is no different. If large numbers of restaurants start integrating a type of technology into their systems, then this technology can quickly become a trend.
Here are some of the top restaurant technologies that could become trends in 2017.
Chatbots are computer programs that are capable of answering questions and having very basic conversations with users. Chatbots are likely to become more and more common in the food service industry in 2017. The reason is because chatbots are viewed as a way to provide an extra level of quality to user experience for apps and websites.
Instead of simply viewing a website or an app, users will be able to interact with the company through a chatbot. Chatbots will be able to do things like answer questions about menus, hours, locations, prices, etc.
2. Scheduling Software
Scheduling software is software that allows restaurant managers to create schedules, approve shift or shift swap requests, approve time off requests, and even track employee work hours. A great online schedule maker, such as the NimbleSchedule app, is incredibly helpful for managers in the food service industry.
3. Mobile Payments
Mobile payments are payments using mobile devices that can act as credit cards. Apple, Samsung, and LevelUp are all examples of mobile pay systems. 42 % of survey respondents in one survey reported to having used mobile payment systems at a restaurant.
Mobile payments are still relatively new. However, due to the extreme convenience that they provide, there is a strong chance that mobile payments will continue to rise as a restaurant technology trend in 2017. With mobile payments, restaurant customers can use their smartphones, and even their smart watches to make payments. How convenient!