Many people rely on tips from their friends, or from reviews when they are deciding which restaurant to go to. Because of this, reviews can have a strong impact on how people perceive your restaurant. Bad reviews can be damaging to your restaurant’s reputation and they can steer people away from your business. However, good reviews can draw people to your restaurant.
Here are some great restaurant tips to improve your restaurant’s reviews.
1. Be responsive to bad reviews
Whether you get bad reviews on Yelp, in local newspapers, or in other sources, these negative reviews are essentially notifications on what you need to improve in your restaurant. Do not take these reviews personally. Instead, only view them as restaurant tips that can improve your business.
Once you have read the bad reviews, be responsive to them. Make the changes that are necessary to prevent them from happening again. For example, if a review says that the wait time to get a meal was very slow, then focus on speeding up this process. Management needs to learn from bad reviews and fix things based on them.
2. Encourage your staff to always be friendly and polite
How customers are treated by your staff when they are dining at your restaurant can have a strong impact on the customers’ experience. If your staff is cold and unwelcoming, then the restaurant reputation that your business is likely to get is one of being cold and unwelcoming.
So, make sure that your managers remind your staff frequently to always be sure to make sure the customers are treated very well. Doing so can have a very strong positive impact on reviews.
3. Make sure the food you serve is excellent
When people go to restaurants, they do so to enjoy a well prepared and good tasting meal that they do not have to cook themselves. They expect the restaurant to be experts at making good quality food. So, if the food your restaurant serves is not high quality and is not prepared well, then this can quickly earn you negative reviews.
For this reason, you really need to prioritize the food. A good restaurant tip for doing this is to hire high quality chefs who have good reputations. Also, you need to make sure that there are always enough chefs scheduled for the shifts so that no chef gets overwhelmed by orders coming in. So, make sure you have great chefs, and make sure you always have enough at work for every shift.
Following these restaurant tips can help you on your way to receiving many great reviews for your restaurant!