3 Ways AI (Artificial Intelligence) Will Change Small Businesses

Artificial intelligence refers to any computer system that is capable of learning and changing based on environmental stimuli and its own mistakes. This can include robots, smart computer systems, voice recognition systems, chatbots, and more.

Although some people may instantly think of the Terminator movies when they hear the words “artificial intelligence,” AI actually has the potential to help many businesses. Here are some of the top potential business benefits of AI. These could significantly change small business.

1. Customer Service

Currently, customer service is often done with call centers, or automated responders. Both of these can be frustrating for customers, and it is estimated that as many as 50 % of customer service calls can go unanswered every year.

However, in the future, AI may be able to dramatically improve customer service. This is because it will be able to learn many different accents, learn from many different customer service calls, and instantly access incredible volumes of information. Because of this, it could be very, very useful for customer service. It is just one of the ways AI in businesses may become more and more heavily used.

2. Increased Cybersecurity

Another incredible potential benefit of AI is that it may be able to significantly enhance cybersecurity. This is because AI will be able to sift through extremely high volumes of information very, very quickly to search for anomalies, or suspicious activity.

This means that it will have a high degree of monitoring capability. It will also be able to learn from previous breaches and possibly stop them before they occur again through pattern recognition. AI in businesses used for cybersecurity may be able to protect companies’ data in a much better manner.

3. Predictive Insights

AI will most likely be able to scan data to predict outcomes with incredible accuracy in the future. This can help companies to make better decisions about everything from marketing to product development.

Companies who are able to capitalize on the predictive benefits of AI could very well get a few steps ahead of their competition. After all, being able to better predict outcomes in the future can be extremely helpful in business.

AI being used in business is likely to become more and more common in the future. This is because there are many potential benefits to using it. The world has always adapted to new technological developments, and AI could just be the latest in a long line of developments that can potentially benefit businesses, and also require adaptation. Time will tell exactly how much AI will help small businesses!

Karin Jakovljevic

About the author

Karin Jakovljevic

Karin Jakovljevic is the head of marketing at Ximble, a powerful, cloud-based workforce management system, simplifying employee scheduling and time tracking for retailers, restaurants and small businesses.

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