By Karin Jakovljevic | November 2, 2017 1:58 pmCategories:
Disgruntled employees can cause a lot of trouble for businesses. Not only are they less likely to work hard and be enthusiastic about their job, but they can also lower moral and spread negative energy throughout the office. Because of this, it is helpful to know how to effectively manage disgruntled employees. If you can effectively manage them, then you can reduce the amount of issues that they cause. Here are some of the best practices for managing unhappy employees.
1. Avoid public ridicule
If your employee is already disgruntled and unhappy, then berating or disciplining him or her or in front of other employees is not going to help the situation. Instead, it will probably make the person more disgruntled and upset. This is because no one likes to be embarrassed publicly.
Instead, when you need to have a disciplinary discussion with this person, do it in a private setting where he or she will not experience heightened embarrassment. Treat the person with respect, and get your points across clearly.
2. Get to the root of the issue
If you can figure out why the person is disgruntled, then there may actually be a simple situation. In fact, in many cases, an employee may be upset about something that is easy to solve. For example, the person may be upset that his or her parking spot is too far away. Or, he or she may be having a basic issue with a coworker. Whatever the case may be, if you can talk with the person, and get to the heart of the issue, you may find the solution is easier than you thought.
3. Improve your employees’ work experience
If you can make small improvements to your employees’ work experience, then the number of disgruntled employees you have could drop significantly. For example, if you could give them some free snacks, or even an extra paid day off or two per year, this could go a long way. If you don’t have a casual dress day every once in a while, then you could also try that. Anything that lightens the mood and makes work more enjoyable for your employees could be very helpful.
4. Get help from HR
Human resources professionals are skilled at dealing with issues such as managing unhappy employees. They are also likely to have conflict resolution training. So, if you are struggling to manage a disgruntled employee, it may be a good idea to get advice from human resources. Human resources can give you ideas to help you. They can also meet with the person separately to try to help. Further, human resources can set up a supervised meeting between you and your disgruntled employee to try to resolve the conflict. All of these things can be very helpful and beneficial.
So, if you are having issues with managing disgruntled employees, following these tips can help!