HR Management Issues in the Hospitality Industry

The hospitality industry includes restaurants, hotels, theme parks, transportation companies, cruise lines, and a number of other different types of businesses. HR managers in every different industry can have their own problems. Here is a look into some of the primary issues for hospitality HR managers.


Theft can be a huge problem for a hospitality HR manager. The reason is because many hospitality companies often have expensive items on hand, such as high value wine bottles, stacks of cash, computers, and other valuable items.

In order to prevent theft, HR managers can install cameras in their buildings, they can fire employees who are caught stealing, and they can make sure that they store valuable items in safe place. Doing all of these things can reduce the occurrence of theft in the hospitality industry.


Turnover is when employees are fired or quit and then more employees are hired to place them over a certain people of time. The problem with turnover is that it is expensive and time consuming to constantly try to find new employees to replace the ones who leave. Also, new employees must be trained, and this can also be an expensive and time consuming process.

A couple of things hospitality HR professionals can do to reduce turnover rates are to give feedback and direction on an ongoing basis, and to reward good performance. Both of these things can help employees feel valued, and like they are going in the right direction. This can prevent a lot of the frustration that often fuels high turnover rates.


Employee scheduling can be a particularly stressful issue for managers in the hospitality industry. The reason is because restaurants, hotels, theme parks, etc, often have many employees who all come and go frequently during the work week. Many only work part time, or seasonally, which can make scheduling even more difficult.

One thing that a hospitality HR professional can do to make employee scheduling easier is to use hospitality staff management software, such as the NimbleSchedule app. These apps can allow managers to make schedules, approve shift or shift swap requests, track employee work hours, and even set notifications and reminders all from the convenience of their mobile devices.

Being able to generate schedules in this way, and being able to avoid having to use tedious paper time cards and paper schedules can be a real stress reducer for hospitality HR managers.

Karin Jakovljevic

About the author

Karin Jakovljevic

Karin Jakovljevic is the head of marketing at Ximble, a powerful, cloud-based workforce management system, simplifying employee scheduling and time tracking for retailers, restaurants and small businesses.

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