How to Talk to Your Veterinary Clients

Veterinarians can have many clients. Because of this,it can often be difficult to effectively communicate with all of them. However, good client communication is key for running an excellent veterinary practice. So, it is wise for vets to improve their workplace communication with clients. Here are some great tips for vets on how to better communicate with their clients.

1. Use multiple channels

Veterinary practices do not have to only communicate with their clients through the phone. They can also use email, snail mail, or other means. Taking advantage of multiple means of communication makes a vet’s practice more flexible. It also means that it will be more likely to effectively reach and communicate with higher numbers of clients. This is because everyone has different preferred communication methods. So, taking advantage of multiple communication methods can be very helpful.

2. Always speak respectfully

Many people who come into veterinary clinics bring pets who are very sick. People can have very strong bonds with their pets, and so they may be very upset or emotional when they are in your office. So, it is always best to speak to your clients with respect, and to try to avoid escalating the emotional tension. This means avoiding condescending tones, or snappy comments. Instead, be patient, polite, and calm. All of these things can go a long way, when it comes to effective communication in the workplace.

3. Be prompt

Oftentimes vets have to contact clients with results of lab work or procedures, etc. So, when you are making these sort of calls, it is best to be prompt and to not delay, or procrastinate. Your clients are most likely very concerned about their pets, and they do not want to have to wait a long period of time to get the results that they are eager to hear. So, essentially, promptness can be very helpful when it comes to communication in your workplace.

Effective workplace communication is extremely important for running a great business. After all, clients are often the ones who will refer a business to their friends or other people. So, how you communicate with them is very important. Following these tips can improve the effectiveness of your client communication.

December 23, 2016 11:49 am

Karin Jakovljevic

About the author

Karin Jakovljevic

Karin Jakovljevic is the head of marketing at Ximble, a powerful, cloud-based workforce management system, simplifying employee scheduling and time tracking for retailers, restaurants and small businesses.

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