The Shift Planning Primer

Employee Scheduling ought to be that one truly great contact, every week. Good Shift Planning lets you do it! Your one great in, every … Read More

By Karin Jakovljevic

The Call Center Job Description

Revising your Call Center Job Description Tells Call Center Employees Where They’re Going. It takes a thorough understanding of the big picture call center … Read More

By Karin Jakovljevic