7 Big Basics of Talent Management

Talent Management for Everybody Talent Management remains a paradigm for the dedicated HR professional. Pulled in some 75 other directions, you always—still—need to keep … Read More

By Karin Jakovljevic

The Call Center Job Description

Revising your Call Center Job Description Tells Call Center Employees Where They’re Going. It takes a thorough understanding of the big picture call center … Read More

By Karin Jakovljevic

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